Enabling Supply Chain Transformation at Infineum

The Director, Supply Chain & Procurement at Infineum turned to Gartner for support on supply chain transformation, specifically: workshopping, technology analysis & review, skills development, and functional maturity assessment. Thanks to Gartner’s expertise, Infineum’s supply chain transformation work has enabled better planning and execution, better decision making and greater innovation. 

Mission-critical priority

The Director, Supply Chain & Procurement at Infineum initiated supply chain transformation and digitalisation work to grow the top line, reduce cost to serve, improve the customer experience, drive efficiency and strengthen organisational culture.

How Gartner helped

The client used:

  • Practical, hands-on workshop for Infineum’s supply chain leadership team, hosted by Gartner analysts
  • Expert technology insight to identify solutions for increasing supply chain visibility, augmenting human labour, and capturing Voice of Customer (VoC) data
  • Skills development exclusive for the Director, Supply Chain & Procurement, and targeted to the supply chain team
  • Gartner’s proprietary maturity diagnostics pinpoint areas for capability building


Business impact

With support from Gartner for Supply Chain, the client achieved: 

  • Precise alignment between supply chain transformation and digitalisation projects and critical business priorities
  • Better planning and execution from greater supply chain visibility
  • More time for high-value, customer-facing activities thanks to process automation
  • Better decision making from comprehensive VOC feedback
  • Innovation from supply chain skill development
  • Clear timelines and steps to improve supply chain process



$1 billion (2019)

1,800 (2018)

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