A senior director of client services turned to Gartner for comprehensive support on improving live service channels and multichannel strategy through tools, expert guidance and research.
The Customer Service Experience
Gartner surveyed 4,000 customers around the world, asking them how they interact with and feel about customer service channels today. Our analysis of the results is striking, in at least five ways. Download our latest research to learn the top trends, channels and behaviours to watch in 2022.