Deploying Smart Technology to Optimise Legal Operations

The chief legal officer (CLO) of a large, sophisticated legal department needed a new solution for its poorly used document and matter management systems to deliver real business impact. Using Gartner BuySmart™, our client validated a new tool and achieved 20% of savings off the vendor’s original proposal, plus an estimated $5 million in annual cost savings by freeing in-house counsel time to insource work from law firms.

Mission-critical priority

The CLO tasked the head of legal operations with finding and deploying a new solution for the department’s poorly used systems to help the legal team meet the growing, increasingly time-sensitive demands of the business.

How Gartner helped

Gartner provided comprehensive support in evaluating the differences among various legal technology solutions via Gartner Hype Cycles, market guides and multiple rounds of inquiry with experts to select and validate the client’s vendor choice and proposal. Also, Gartner experts shared sequencing use cases and functionality based on proven case studies in how legal departments should use their technology to deliver real business impact.

Business impact

With support from Gartner Legal and Compliance, the client was able to:

  • create a faster, higher-quality strategy to deliver the outcomes promised to the business 
  • gain confidence in vendor selection and reduce costs 
  • reduce risk of project failure

Investment management

Approx. $15 Billion

Over 15,000

Achieve your mission-critical priorities with Gartner for Legal and Compliance Leaders

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