Improve the Employee Experience

Create and deliver a high-ROI employee experience

Employee experience insights

A Gartner survey revealed that only 13% of employees are fully satisfied with their experience. Organisations are making significant investments in efforts to improve employee experience, such as onboarding investments and workplace redesign. Although these investments incrementally improve employee satisfaction and employee engagement, the cost to continue to meet employees' ever-growing expectations is unsustainable.

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Better understand the moments that matter to employees to guide decisions and investments.

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    Maximise ROI by shaping how the employee experience feels

    Gartner customer experience research finds that two-thirds of the drivers of customer satisfaction are due to "feel factors," or how customers feel during and about their experience. HR leaders should take this same approach to employee experience, focussing on influencing and improving employees' feelings about their overall experience through the use of psychological, motivational and social principles. Improving the way the experience feels can lead to a boost in employee engagement and support a positive company culture. 
    Shaping has a greater impact on employees' experience. Organisations that effectively apply this approach can achieve these impacts on employees: 31% more likely to report high intent to stay, 35% more likely to report high discretionary effort, 47% more likely to be high performers.

    Employee experience insights you can use

    Gartner research helps CHROs and the HR team create and execute a holistic employee experience strategy that boosts employee engagement, reduces employee turnover, helps secure top talent, and supports business outcomes.

    Identify and Manage the Moments That Matter to Employees

    Emotions matter. In this deep dive we discuss the characteristics of the - largely emotional - moments that matter most to the global workforce and introduce strategies organisations can use to assess those that matter most to their own workforce to create a more positive employee experience. 

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    Build Internal Partnerships to Improve the Employee Experience

    The most effective HR leaders are evolving their existing internal stakeholder relationships and establishing new ones with the aim of improving employee experience. This report helps CHROs identify and prioritise the most valuable internal stakeholder partnerships to help build a great employee experience. 

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    Impact Employee Experience by Digitalising HR

    Learn how leading organisations are taking advantage of digitalisation to improve the employee experience and drive employee performance while paving the way for a more digital workplace. 

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    How Gartner helps CHROs with employee experience

    Research

    8 Insights on Employees' Digital Age EVP Preferences

    This data analysis suggests areas where employee value proposition (EVP) preferences meaningfully vary, as well as where they don't, to inform HR decisions making.

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    Article

    Confront Brand Weakness

    Prospects have become more sceptical of what employers say about themselves. Gartner can help you stop dialing up appealing brand attributes to compensate for weaknesses and start actively addressing brand misconceptions.

    Find Out More

    Research

    Three Culture Conversations Every CEO Must Have With Their Head of HR

    Despite investments in culture, an important piece of the employee experience, only one-third of organisations have the culture they actually need to drive future business performance. Gartner has identified three essential conversations CEOs should have with their CHROs to establish a culture that drives performance.

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    We want to create an experience that reminds employees of their consumer experiences. We want it to be described as easy, personalised, seamless, consistent, empowering — and in other similar ways.
    CHRO, Professional services

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    Join your peer CHROs and HR leaders from leading organizations to discuss specific HR challenges and learn about top HR trends, insights and priorities.

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