2019-2020 Top Insights for the C-Suite

How to Excel at Strategy
and Execution: A Customer Service & Support Perspective

Gartner’s Top Insights for the C-Suite is an annual publication that highlights the most critical challenge functional leaders are facing in today’s complex business environment, which is characterised by change, competition, uncertainty — and opportunity.

Download this eBook to learn how customer service and support leaders can:

Develop a digital-first customer service organisation

Gartner research finds that the more channels a company operates, the more contacts customers make with the service centre. Despite the intention of simplifying service, more channel offerings creates complex customer resolution journeys. Download this free guide to better position your service and support strategy for success. Learn how to:

  • Deliver a low-effort, high-quality service experience with fewer channels
  • Create seamless customer resolution journeys while driving costs down
  • Make the shift from a live to a self-service-dominant function
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    Develop a digital-first customer service organisation

    Gartner research finds that the more channels a company operates, the more contacts customers make with the service centre. Despite the intention of simplifying service, more channel offerings creates complex customer resolution journeys. Download this free guide to better position your service and support strategy for success. Learn how to:

    • Deliver a low-effort, high-quality service experience with fewer channels
    • Create seamless customer resolution journeys while driving costs down
    • Make the shift from a live to a self-service-dominant function

    Get the Top Insights for your function

    Select from the menu below to get the function-specific chapter most relevant for you.