Explore webinars that equip Audit and Risk leaders to navigate high-risk growth decisions and protect their organisation’s assets, reputation and sustainability in real-time.

Customer Service Webinars

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32 Items
32 Items

Top 4 Keys to Knowledge Management and Exceptional Customer Service

Understand how to create a modern knowledge management program to drive exceptional customer experiences.

UPCOMING

UPCOMING

26-Jul

11:00 a.m. EDT

The Gartner Key Trends Shaping the Future of Customer Service and Support

Gain insight into the key trends shaping the future of customer service and support.

ON-DEMAND

ON-DEMAND

1 hour

Deploy Chatbots to Meet Self-Service Demands

CSS leaders can effectively implement and scale chatbots to meet their organizations self-service goals.

ON-DEMAND

ON-DEMAND

1 hour

Predictions to Optimize Value with Selective Service

Explore what a “customer service first” identity looks like, and how customer service and support organization...

ON-DEMAND

ON-DEMAND

1 hour

The Top Strategic Priorities for Customer Service Leaders in 2022

Gain insight to benchmark your own strategic planning decisions against other CSS leaders and to adjust course...

ON-DEMAND

ON-DEMAND

1 hour

The Gartner 2022 Leadership Vision for Customer Service and Support

Discover the strategies that progressive customer service and support leaders are incorporating into their str...

ON-DEMAND

ON-DEMAND

1 hour

Top Tech Trends in Customer Service & Support for 2021 and Their Future Impacts

Learn how to review core service objectives and conduct a thorough market scan to select and prioritize techno...

ON-DEMAND

ON-DEMAND

1 hour

Overcome These 4 Challenges to Create an Actionable, Adaptable Service Strategy

Discover the four keys you need to create the actionable, adaptable strategic plans essential for today’s cust...

ON-DEMAND

ON-DEMAND

1 hour

The 7 Key Trend Areas to Factor Into Your Strategic Planning

Understand how executives across functional areas can scope key trends and disruptions that enable good strate...

ON-DEMAND

ON-DEMAND

1 hour

Use Analytics to Improve Customer Service Experience and Productivity

Discover how organizations can deliver more insightful customer service analytics and maximize investments.

ON-DEMAND

ON-DEMAND

1 hour

Reprioritize Investments to Maximize Self-Service Containment

Learn how customer service and support leaders can reprioritize investments to maximize self-service containme...

ON-DEMAND

ON-DEMAND

1 hour

The Gartner Magic Quadrant for Customer Service Business Process Outsourcing

Discover the latest CS BPO findings to look at the changing BPO landscape and key considerations for evaluatin...

ON-DEMAND

ON-DEMAND

1 hour

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