Stop and assess how the organisation is doing by conducting an intermortem, a mid-transformation assessment during which leaders gather insights from team members and peers and evaluate performance data. Similar to the postmortem exercise teams conduct at the end of a project to capture lessons and best practises, intermortems occur at an inflection point mid-transformation instead of at the end.
CIOs can use an intermortem template to document the changes that took place as a result of pandemic digitalisation, the hoped-for outcome (for example, to drive the business strategy, improve cost optimisation or increase productivity), and whether CIOs want the change to retain, be reinvented or return to the way things were before.
- Involve stakeholders from across the enterprise.
- Assess practises for sustainability. For example, employees working more hours from home than they did at the office is not a sustainable business model and shouldn’t stay in the “retain” pile.
Once you have identified which behaviours you want to retain, reinvent or return, evaluate the systems and technology that are in place to assess whether they support desired behaviours or discourage outdated ones. If your organisation needs to change systems, processes or practises, develop a plan to design, develop and implement them. Justify these changes by documenting what you have now (from), what you want to replace it with (to) and what the change will accomplish (because).
For example, organisations have learned that employees can be just as productive from home as in the office, leading many to consider recruiting people who live far from the organisation’s physical offices as a way to address talent shortages.